Warranty
GENERAL
At DFND we stand by our products, so you can feel confident that your purchase is covered by our 12 month warranty. We’ll get you back in your DFND as quickly as possible.
To claim warranty on an item, you must have the original receipt or online order number from which the garment was purchased.
DFND warranty on all products is 12 months from the date of purchase, when purchased from DFNDUSA.com
Where allowed by law, the DFND Warranty does not apply to purchases from unauthorized sellers, including unauthorized Internet sites. Warranty does not cover custom screen printing.
APPAREL
MAJOR FAULT
A major fault is a fault that affects the performance and function of the garment. Our 12 month warranty covers all major faults, such as seams tearing, fabric faults resulting in product failure.
Your items will not qualify for warranty if they are affected by any of the reasons listed below
- Discolouration
- Damage due to care instructions not being followed
- Rips in fabric
- General wear and tear
- Damage due to contact with abrasive surfaces
DFND WARRANTY PROCESS
To initiate your warranty claim for items purchased online, please contact us at [email protected]
You will be asked to provide proof of purchase and photos of the item. You may be asked to send your item back to us. If return is required, DFND will cover all shipping and handling costs of your item and provide you with a shipping label to send your item.
Upon receiving your photos and/or item, your item will be assessed by our team before any refund is made. We have the right to inspect claimed damages to items and decide on the outcome and cause of damage.
